Terms & Conditions

Overview

Our roofing services are designed to deliver safe, reliable, and long-lasting results for every property. Before starting any project, we conduct a full roof inspection to assess damage, material condition, and structural needs. This ensures the right service—whether installation, replacement, repairs, or restoration—is carefully planned.

We handle various roofing types, including flat roofs, pitched roofs, and commercial systems. Certain roofs with severe damage or hazardous materials may require additional steps, which our team will explain before work begins.

Our Key Services Include:

Roof Installation & Replacement

Roof Repair & Maintenance

Roof Inspections

Emergency Roofing Services

Leak Detection & Repair

Roof Coatings & Restoration

Some situations, such as hidden structural issues, poor access, or severe weather delays, may extend timelines or affect pricing. We always communicate these clearly in advance.

Refunds

Once your roofing service request is received and reviewed, we will send you an email confirming that we have received your service-related claim. We will also inform you whether your refund request has been approved or declined based on our inspection and service terms.

If approved, your refund will be processed, and the amount will be issued to your original mode of payment within the processing period.

Late or missing refunds

If you haven’t received your refund yet, please check your bank account.

Then contact your payment provider, as posting delays may occur depending on their policies.

Next, reach out to your bank. Processing time is often required before refunds appear.

If you have completed all these steps and still have not received your refund, please contact us at {email address}.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and we send your item to: Our Address.

Gifts

If the roofing service was originally purchased as a gift and the payment was made on your behalf, you will receive a service credit equal to the approved refund amount. Once the refund request is verified and processed, a service credit certificate will be sent to you.

If the service was not marked as a gift at the time of purchase, or if the gift giver booked the service for themselves and later offered it to you, the refund will be issued directly to the gift giver. They will be notified about the return or cancellation of the service.

Shipping returns

To request a return or cancellation of a roofing service, you must send all required documentation and details to our official address.

You are responsible for any costs associated with submitting or sending required materials for the service cancellation. These costs are non-refundable. If a refund is approved, any related return-processing fees will be deducted from the refund amount.

Processing times may vary depending on your location and the nature of the service being adjusted or exchanged.

If you are sending important documents, contracts, or proof of service, we recommend using a trackable courier or purchase of delivery insurance. We cannot guarantee receipt of any materials sent without tracking.